Q. How do I find the fees for tour facilities? 
A. Click the 'Summary of Fees' link, located on each Tour Details page.


Q. How do I book a Group Tour Reservation? 
A: Group Tours are available via Recreation.gov for specific parks only – not all parks offer group reservations via the web site – please check the inventory information on the park you are looking for, if it is not available you can call the Group Sales Team directly to make your reservation 1-877-559-6777.


Q. How many tickets can I purchase at one time?
A. The maximum # of tickets that can be purchased per call varies by location. Please check the tour facility description for further details.


Q. How do I receive a confirmation? 
A. Once you pay in full, you will receive a confirmation email. Full payment is required at the time a tour reservation is made for all individual reservations.



Q. What if I needed to change or cancel my tickets?
A. Changes are allowed on most ticket orders at no additional charge. You may cancel here on the Recreation.gov website or call 1-877-444-6777. For Group Sales please call 1-877-559-6777. Tour-to-Tour transfers and date changes may be allowed within the facility. Upon arrival, you may be able to change or transfer tickets at some locations.

A cancellation fee will apply for all cancellations.  The reservation fee for free tickets is non-refundable. Please check the tour facility description page for further details.


Q. How do I get a refund?
A. Refunds: Please check the 'Summary of Fees' information on each Tour Details page for how to get a refund. Refunds will be processed within 48 hours for credit cards and 30 days for cash or check purchases.



Q. What happens in the case of an emergency closure? 
A. In the event of an emergency closure at a tour location, Recreation.gov will attempt to notify you and offer alternate dates and tours. Every attempt will be made to reschedule your tour. The reservation fee for free tickets is non-refundable under any circumstances.
 

Q. Can I use my pass for a discount?
A. Owners of the Interagency Senior and Access Passes (and the Golden Age and Access Passes) may receive a 50% discount on the purchase price of a single ticket. The ticket reservation must be in the name of the pass owner and the discount only applies to the ticket issued to the pass owner. The pass, a photo ID, and the reservation number must be presented when the customer picks up tickets at the facility.



Note: Recreation.gov reserves the right, when necessary, to modify reservation policies.